Call Centre Management
CBC's responsive Professional Services Call Centre is able to make better decisions which save time.
Our Professional Services Call Centre operates 24 hours per day, 7 days per week. Its operators are skilled and experienced in Facilities Maintenance and Construction. This enables our operators to ask the right questions of the caller and facilitate a better understanding of the issue to ensure that we send out the right people on the job the first time. This deeper understanding of the issue will enable us to ascertain the appropriate response time category. This, of course, saves time (and money!) and it improves the likelihood that the job will be completed sooner.
Our Professional Services Call Centre is supported by IT tools that enable us to instantly view the history of the specific asset and location. We then are able to quickly transmit this information on site to enable more expedient and accurate service delivery.
Our responsiveness will be supported by our Contractor Call Line. Every time they enter a site, our subcontractors (or site supervisors) will be required to 'log on' to jobs when they first arrive on site by calling this number and 'log off' the job when they have finished on site. They are required to log off for both complete and incomplete works. This enables us to track the exact progress of works.
Our skilled Professional Services Call Centre operators also have experience in resource management so they are better able to 'Project manage' the work to be undertaken to enable greater time and resource efficiencies. Our operators will manage the job until it is completed and report accordingly to our Site Staff and Project Manager.